Privacy Policy

1. Collection of Personal Information

STIVIKpro collects personal information that you voluntarily provide to us, including:

Personal Data

• Full name
• Email address
• Postal address
• Country of residence
• Telephone number

Demographic Information (Anonymous)

• Postcode
• Age
• Gender
• Interests and preferences

Automatically Collected Technical Information

Information about your device, both hardware and software, is automatically collected by STIVIKpro. This information may include:

• IP address
• Browser type
• Domain names
• Access times
• Referring website addresses

This information is used to operate the services, ensure service quality, and obtain general statistics on the use of the STIVIKpro portal.

2. Use of Personal Information

We collect and use your personal information to operate this portal and provide quality services as requested.

Purposes of Data Processing

Operations and Services

STIVIKpro uses your personal data to:

• Process and manage orders
• Provide technical support
• Improve service quality
• Personalise your experience on the portal

Communication and Marketing

STIVIKpro may contact you to:

• Inform you about products and services from STIVIKpro and affiliates
• Carry out surveys about current or future services
• Send information about promotions and new products

Sharing Information with Third Parties

STIVIKpro does not sell, rent or make available your personal information to third parties for commercial purposes.

STIVIKpro may occasionally:

• Contact you at the request of partner entities to offer relevant information or services
• Share information with trusted service providers (statistics, technical support)

Sensitive Information

STIVIKpro does not use or collect any information of a racial, religious, sexual or political nature without your explicit consent.

3. Cookies and Tracking Technologies

What Are Cookies?

A cookie is a small text file stored on your device that allows your online experience to be personalised.

How We Use Cookies

STIVIKpro uses cookies to:

• Personalise content and advertising
• Improve your browsing experience
• Save time on future visits
• Simplify authentication processes
• Collect usage statistics

Cookie Management

You have the option to accept or reject cookies. Most browsers accept cookies automatically, but you can change the settings:

Tracking of Visited Pages

STIVIKpro records information about the websites and pages you visit within the portal to determine the most popular services and information. This information is used to present advertising content that is more relevant to your profile.

4. Information Security

Protection Measures

STIVIKpro ensures that your information is protected by using the most advanced techniques, including:

• Server access control
• Encryption of sensitive data
• Firewalls and intrusion prevention systems
• Continuous security monitoring
• Regular backups

Secure Transactions

Disclosure Due to Legal Obligation

STIVIKpro will disclose your personal information, without your consent, only if required by law or by order of a competent court.

5. Third-Party Websites

The STIVIKpro portal may contain links to external websites. We encourage you to review the privacy policy of those websites before providing any personal information.

6. User Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

Right of Access

You may request information about the personal data we hold about you.

Right to Rectification

You may request the correction of inaccurate or outdated personal data.

Right to Erasure (“Right to be Forgotten”)

You may request the deletion of your personal data, except where retention is required to comply with legal obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes.

Right to Data Portability

You may request a copy of your personal data in a structured and readable format.

Right to Restriction of Processing

You may request the temporary suspension of the processing of your data in certain circumstances.

How to Exercise Your Rights

7. Data Retention

STIVIKpro retains your personal data only for the period necessary for the purposes for which it was collected, including:

• Order data: 10 years (legal tax obligation)
• Warranty data: Warranty period + 2 years
• Marketing data: Until subscription cancellation
• Browsing data: 12 months

After these periods, the data will be deleted or irreversibly anonymised.

8. Minors

STIVIKpro services are intended for users aged 18 or over.

If you are a parent or legal guardian and are aware that your child has provided us with personal data, please contact us so that we can proceed with its deletion.

9. Changes to This Policy

STIVIKpro may unilaterally amend this Privacy Policy to reflect changes in data processing practices or legislative updates.

We encourage you to review this policy regularly to stay informed about how we protect your information.