STIVIKpro Sales Terms and Conditions

Scope of the Contract

Company Details

The website https://stivikpro.com is owned by STIVIKpro Lda, with its registered office at Estrada Nacional 247, Km 66,25, Terrugem Park, Warehouse 1, 2705-869 Terrugem – Sintra, registered with the Cascais Commercial Registry Office under the single registration and corporate taxpayer number 507 392 787, with a share capital of €50,000.00.

User Responsibility

The User assumes full responsibility for the purchase and use of equipment acquired on STIVIKpro.com which, through improper use, may cause personal injury or harm to third parties.

Whenever the User does not have basic training in the use of the purchased equipment, it is recommended to include in the order the personal delivery package with the respective training on how to use the equipment (Mainland Portugal) or, alternatively, to enrol in one of the several certified professional training courses that STIVIKpro TRAINING promotes throughout the year.

Acceptance of the Conditions

It is of the utmost importance that the User carefully reads the General Sales Conditions before confirming the order. After completing the purchase and clicking the payment option confirming the order, the User will be asked for their login details (or to register as a User) and must explicitly select the option accepting the Sales Conditions in order to continue with the purchasing process.

Only registered Users can purchase on STIVIKpro.com.

Activating this option confirms that the User understands and fully accepts the Sales Conditions detailed below.

Prices

The range of products offered on STIVIKpro.com is subject to stock availability. STIVIKpro.com reserves the right to remove products from sale without prior notice.

Prices are shown in Euros and include VAT (Value Added Tax). On order confirmation, VAT is itemised in the amount to be paid, as well as shipping costs.

Discounts and Promotions

STIVIKpro.com may apply price variations, whether due to loyalty, purchases above a certain amount, product promotions, as well as other reasons that STIVIKpro.com may consider. Nevertheless, it is STIVIKpro.com that offers these discounts and promotions freely and voluntarily, whenever it deems appropriate. These discounts can never be demanded or requested by the User.

Right to Make Changes

STIVIKpro.com reserves the right to make, at any time and without prior notice, any changes it deems appropriate, and may even update products and prices daily in line with the market.

Limitations of Liability

STIVIKpro.com is not responsible for errors in product information caused by graphical errors, system failures, or third-party intervention without consent. STIVIKpro.com shall not be liable for expectations that product images may create for the User, beyond the specifications expressly and clearly indicated in the respective technical sheets.

Shipping Costs

Shipping costs are borne by the customer and are specified in the order confirmation. Shipping costs vary according to the delivery address and the weight of the products selected by the customer. STIVIKpro.com reserves the right to change, at any time and without prior notice, the threshold amount for free shipping.

The price applicable to the User’s purchase will be the one shown at the time of acceptance of the General Sales Conditions, except in the event of graphical errors, system failures, or stock management failures.

After receiving an order, STIVIKpro.com reserves the right to vary prices at any time for objective reasons such as, for example, graphical errors, system failures, or third-party intervention without STIVIKpro.com’s consent, with the customer having the right to terminate the contract if the final price is higher than initially stipulated.

Payment Methods

Payment for purchases made through STIVIKpro.com may be carried out by cheque or cash sent directly to our address mentioned above, by bank transfer, by credit card (Visa and Mastercard), by Multibanco reference, or by PayPal.

Payment by Credit Card

Before finalising the order, the Registered User must confirm the purchase amount and the shipping address for the order. The delivery address is, by default, the address the User entered in the registration form. If the User wishes the delivery address to be different (“Deliver to a different address”), they must change it in the shopping basket (Customer) before completing the order.

After the User clicks “Next” in the shopping basket (Customer), they can select “Credit Card” as the payment method.

After completing the order, the User is taken directly to PayPal where they can then make payment by credit card or through their PayPal account. In addition to providing their credit card number and expiry date, the User must provide the card’s security code. Order processing begins when the deposit into STIVIKpro.com’s account has been made. STIVIKpro.com will send an email confirming the payment made by credit card.

Payment by Bank Transfer/Cheque/Cash

Before finalising the order, the Registered User must confirm the purchase amount and the shipping address for the order. The delivery address is, by default, the address the User entered in the registration form. If the User wishes the delivery address to be different (“Deliver to a different address”), they must change it in the shopping basket (Customer) before completing the order.

As soon as the User clicks “Next” in the shopping basket (Customer), they can select the payment method “Transfer/Cheque/Cash”.

Once the order is completed, the User is shown a summary of the order details and the instructions to make payment by transfer/cheque/cash; they will receive the same information by email. From this point, the User has a 5-day period to make the bank transfer to the account number provided, or to send the cheque or cash to the indicated address.

Order processing begins when STIVIKpro.com confirms receipt of the amount and verifies that it is correct. STIVIKpro.com will send an email to the Registered User informing them that payment has been received and the delivery timeframe, which will occur within a maximum of 3 working days (Portugal – Mainland) and a maximum of 4 working days (Portugal – Islands and Europe) from the confirmation sent by email by STIVIKpro.com.

If the amount inserted exceeds the amount ordered and a refund to the customer is required, the refund costs related to the excess amount will be borne by the customer.

Payment via Multibanco Reference

STIVIKpro also allows you to pay for your order through the Multibanco ATM network or via online banking. With this payment method, you can conveniently pay for your orders just as you pay your water or electricity bill or top up your mobile phone. To do so, simply go to a Multibanco ATM, use homebanking, or even use a mobile phone, and follow the instructions that we send you by email after order confirmation. Your order processing begins immediately after your payment order.

To pay at a Multibanco ATM, select “Payments” and enter the following details: Entity, Reference and Amount (as indicated in the confirmation email).

Deliveries

Deliveries with Credit Card, Multibanco Reference and PayPal Payments

After the order amount has been received in the STIVIKpro.com account, order processing begins.

If the order payment is made after 18:30, the order processing will only begin the next day, as STIVIKpro.com’s operating hours are Monday to Friday from 9:00 to 18:30. These conditions do not apply on local, regional, or national public holidays and weekends.

Deliveries with Bank Transfer/Cheque/Cash Payments

Once the transfer has been successfully made by the User, STIVIKpro.com will confirm by email to the User receipt of payment and the processing of the order.

The timeframe for receiving proof of bank transfer is Monday to Friday from 9:00 to 18:30. Proof received outside these hours is only checked the following day; therefore, order processing will only start the following day. Likewise, if proof is received on a Friday after 18:30, order processing will only begin the following Monday, provided the amount is correct. These conditions do not apply on local, regional or national public holidays and weekends.

Delivery Timeframes

Delivery timeframes, estimated at a maximum of 3 days (Portugal – Mainland) and a maximum of 4 days (Portugal – Islands and Europe), are counted in working days – Monday to Friday – within the 9:00 to 18:00 time window. Deliveries are also subject to public holidays (local, regional and national).

Any change to the delivery address, if the order has already left STIVIKpro.com’s warehouses, will be borne by the customer, who will have to pay the corresponding address change fee at the time of delivery.

STIVIKpro.com shall not be responsible for the fact that deliveries, by the carrier, are not made within the stipulated time due to force majeure, carrier issues, or local, national or regional public holidays established by the carrier.

Receiving the Order

After receiving the corresponding payment, STIVIKpro.com will issue and send an invoice together with the order to the User’s registered address or to the address indicated by the User in the shopping basket. Upon receiving the product, the User is obliged to verify that their order number and the order number printed on the invoice match. The logistics company must deliver a Dispatch Note for the order to the recipient. The recipient is obliged to verify that the number of packages delivered matches the number stated on the Dispatch Note and to clearly indicate on the Dispatch Note if there is any issue (breakage or opening of the bag, defective packaging) with the order.

The User’s signature on the Delivery Document implies a waiver of any type of complaint or claim regarding the ordered and received goods in relation to defective conditions.

The order travels to its destination with the transport risk insurance cost included in the transport cost. To activate the insurance and to resolve any delivery error, it is an indispensable condition that any issue regarding the received goods or their packaging (opening of the bag in which the order is transported, etc.) is stated on the carrier’s Delivery Note. It is also essential to report the incident within a maximum period of 24 hours to STIVIKpro.com.

Returns

Returns of products are accepted within the first 14 days counted from the date of receipt of the goods or the customer’s request, with prior authorisation from STIVIKpro.com.

Return Process

The return of any product must be previously approved by STIVIKpro.com via email, in which the customer must indicate:

• Order reference
• Serial number
• Reason for the return

Return authorisation will be communicated by STIVIKpro.com by email. A return number will also be assigned, which must be clearly indicated on the outside of the shipping package. From then on, you have a maximum of 10 working days to send the product to the following address:

You may also submit the return request via the form available in the Customer Service section (returns).

NO RETURN IS PERMITTED FOR ANY PRODUCT WITHOUT THE RETURN NUMBER ASSIGNED BY STIVIKpro.com.

If, after 10 working days, we have not received the product, the return will be refused.

Product Condition

After the goods are received, if they are in perfect condition (unopened and with no signs of use) and with the corresponding original packaging, the amount will be refunded to the same account from which the payment was made.

If the item does not arrive in perfect condition, with its original packaging and all accessories, STIVIKpro.com reserves the right to refund a lower amount than previously charged or to refuse the return.

Returns of products without the original packaging are not accepted.

Product Damaged During Transport

If the product arrives damaged due to transport, it must be reported to STIVIKpro.com within a maximum of 24 hours from receipt of the order. If the external packaging of the product is open or damaged at the time of receipt, it is essential that you INDICATE THIS ON THE DELIVERY NOTE that you must sign when receiving the order. After the complaint is made, STIVIKpro.com will collect the defective product and, once it is received in our warehouses, we will send you a new product at no additional cost to the customer.